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Privacy Policy

Last updated: March 2026

Luledielli Art Atelier respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you use our website.

1. Who We Are

This website is operated by: Luledielli Art Atelier, Prishtina, Kosovo. If you have any questions about this Privacy Policy or how your data is handled, you may contact us through the contact form on this website.

2. What Data We Collect

We only collect personal data that is necessary to operate the website and provide our services. This may include: Contact information • Name • Email address • Phone number Workshop bookings When you book a workshop, we collect: • Name • Email • Phone number • Workshop selection • Booking date and time Gift card requests When requesting a gift card we may collect: • Buyer name • Buyer email • Buyer phone number • Recipient name • Recipient email (optional) • Personal message (optional) Website usage data Like most websites, we may automatically collect limited technical information such as: IP address, browser type, device type, pages visited. This information helps us improve the website experience.

3. How We Use Your Data

Your personal data is used only for the purposes for which it was provided. This includes: processing workshop bookings, responding to contact inquiries, managing gift card requests, communicating with you about workshops or services, improving the website. We do not sell or rent your personal data to third parties.

4. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process personal data based on the following legal grounds: • Consent — when you submit a contact form or booking request • Contractual necessity — when processing workshop bookings or gift card requests • Legitimate interests — for improving website functionality and security

5. Data Storage and Security

We take reasonable measures to protect your personal data from unauthorized access, misuse, or loss. Personal data submitted through the website is stored in the website's secure administrative system and may be accessed only by authorized personnel.

6. Data Retention

We keep personal data only as long as necessary to: manage bookings, respond to inquiries, maintain administrative records. You may request deletion of your personal data at any time.

7. Your Rights Under GDPR

If you are located in the European Economic Area, you have the following rights regarding your personal data: • the right to access your personal data • the right to correct inaccurate data • the right to request deletion of your data • the right to restrict processing • the right to data portability • the right to withdraw consent To exercise these rights, please contact us using the contact form on this website.

8. Cookies

This website may use basic cookies to improve functionality and user experience. Cookies may be used to: maintain website performance, understand how visitors use the site. You can control or disable cookies through your browser settings.

9. Third-Party Services

The website may use third-party tools for website hosting, analytics, or email communication. These services may process limited data necessary for their operation. We ensure that such providers follow appropriate data protection standards.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. The updated version will always be available on this page.

11. Contact

If you have any questions about this Privacy Policy or how your data is handled, please contact us through the website contact form.